Shipping Information
We aim to process and ship your order as quickly as possible.
Order Processing
Once your payment has been confirmed, your order will be processed within 1–3 business days.
Estimated Delivery Time = Processing Time (1–3 business days) + Shipping Time
Please note that delivery times may vary depending on the destination, shipping carrier, customs clearance, and other factors beyond our control.
Estimated Shipping Times
Under normal circumstances, estimated shipping times are as follows:
- United Kingdom: 6–8 business days
- France: 7–12 business days
- Germany: 7–12 business days
Once your order has been shipped, you will receive tracking information so you can follow the delivery status of your package.
United Kingdom
|
Shipping Method |
Estimated Delivery Time | Shipping Fee |
|---|---|---|
|
Royal Mail |
6–8 business days | US$15.00 per order |
France
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
|
Colissimo |
7–12 business days | US$15.00 per order |
Germany
|
Shipping Method |
Estimated Delivery Time | Shipping Fee |
|---|---|---|
|
DHL Paket |
7–12 business days | US$15.00 per order |
Free Shipping
Free shipping is available on orders of 2 items or more.
Free shipping promotions and eligibility requirements may be updated from time to time. Please refer to the promotions currently displayed on our website for the latest terms and conditions.
Important Shipping Information
- Estimated delivery times are provided for reference only and are not guaranteed.
- Delivery may be affected by flight schedules, weather conditions, customs clearance, carrier delays, public holidays, or other circumstances beyond our control.
- For the most accurate and up-to-date delivery information, please refer to your tracking details and the information provided by the shipping carrier.
If your package has not arrived, or if the tracking information shows that your package has been delivered but you have not received it, please contact our Customer Service team within 30 days of the order date so we can assist with verification.
For other order, product, or shipping-related issues, please contact our Customer Service team within 7 days of the order date.
Track Your Order
You can track your package directly through the relevant shipping carrier:
Royal Mail
https://www.royalmail.com/track-your-item
DHL Paket
https://www.dhl.com/de-de/home.html
Colissimo
https://www.laposte.fr/outils/track-a-parcel
Contact Us
If you have any questions about your order or shipment, please feel free to contact our Customer Service team.
Email: support@reinya.com
Messenger: https://m.me/117769971292101
Customer Service Hours:
Monday to Sunday： 09:30–18:00
Closed on public holidays.