Returns & Refund Policy

Returns, Exchanges & Refund Policy

We hope you love your Reinya purchase. If you are not completely satisfied, arranging a return or exchange is simple. If anything is unclear, please contact our Customer Care team for return instructions and the return address.

1. Our 30-Day Returns & Exchanges Promise

Please notify us that you wish to return or exchange an item within 30 calendar days starting from the day after delivery. After notifying us, please send the item back within 7 calendar days.

• This policy applies to all products.

• Returned items must be unused, undamaged and in their original packaging, with all accompanying accessories included. If these conditions are not met, the customer will be responsible for all costs incurred, and no refund will be issued.

• Shipping costs for returns and exchanges are the customer’s responsibility.

2. How to Arrange a Return or Exchange

1. Contact us. Email our Customer Care team at support@reinya.com, as listed on our website. Please explain the reason for your return or exchange and include your order number and details of the items you wish to return.

2. Receive your return instructions. We usually reply within 2–3 business days, providing the return address and packing instructions. The date you first notify us will determine whether your request falls within the 30-day period.

3. Send your parcel. Pack your items securely and send them to the address we provide. Please do not send your return to the sender’s address printed on your original parcel, as this may not be our return address.

4. Keep your proof of postage. We recommend using a tracked shipping service. After sending your parcel, please provide the tracking number and carrier details, and keep your proof of postage until your refund is complete.

3. Refunds

Your refund will be based on the amount actually paid for the returned items, taking into account any discounts applied at checkout and any lawful deductions that have been explained to you.

Once we receive your returned items, your refund will be sent to your original payment account. Please allow approximately 5–7 business days for the funds to appear in your account.

Please note: Original outbound shipping charges, if any, are generally non-refundable.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrectly supplied or not as described, please contact our Customer Care team within 30 calendar days of receiving it. Include your order number and a description of the issue. If possible, attaching photos can help us resolve the matter more quickly.

If you have a legal right to reject the goods and receive a refund, we will provide one. Where applicable, you may also be entitled to a repair or replacement. For faulty goods rejected under your statutory rights, we will issue your refund promptly and no later than 14 calendar days after we confirm that you are entitled to a refund.

5. Exchanges

If you would like a different size or colour, please contact our Customer Care team. Exchanges are subject to availability.

Before arranging an exchange, we will confirm stock availability, any price difference and any applicable shipping costs. Once we have received and inspected your returned item, we usually dispatch an available replacement within 3–5 business days.

If a suitable replacement is unavailable, you may choose a refund instead. Exchanging an item does not affect your statutory consumer rights.

Contact Us

To arrange a return or exchange, or if you have any questions, please contact our Customer Care team at support@reinya.com, as listed on our website. Please include your order number so we can assist you promptly.