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Semi-Turtleneck Knit Sweater with Drop Shoulder Sleeves
€48,95 EUR
€53,95 EUR
Shipping & Returns
Shipping
Once your payment has been confirmed, we will process your order within 1–3 business days.
Estimated Delivery Time = Processing Time (1–3 business days) + Shipping Time
Shipping times may vary depending on the destination and the shipping carrier. Under normal circumstances, estimated delivery times are as follows:
- United Kingdom: 6–8 business days
- France: 7–12 business days
- Germany: 7–12 business days
Once your order has been shipped, you will receive tracking information so you can check the delivery status of your package.
Returns & Exchange
A. All products are eligible for return or exchange. Please contact support@reinya.com within 30 calendar days starting from the day after delivery, providing your order number, item details and reason for return or exchange. Please send your items back within 7 calendar days of notifying us.
B. Returned items must be unused, undamaged and in their original packaging, with all accessories included. Items that do not meet these conditions will not be refunded, and any costs incurred will be the customer’s responsibility.
C. We usually respond within 2–3 business days and provide the return address and instructions. Do not return items to the sender’s address on your original parcel.
D. Customers are responsible for return and exchange shipping costs. Original outbound shipping charges are generally non-refundable.
E. Please pack your items securely, use a tracked shipping service where possible, and provide the tracking number and carrier details. Keep your proof of postage until your refund is complete.
F. Once returned items have been received and inspected:
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Available exchange items are usually dispatched within 3–5 business days. We will confirm availability, any price difference and shipping costs beforehand. If unavailable, you may choose a refund.
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Refunds are based on the amount actually paid, accounting for discounts and any explained, lawful deductions. Refunds are returned to your original payment account, with approximately 5–7 business days allowed for receipt.
G. For faulty, damaged, incorrect or misdescribed items, please contact us within 30 calendar days of receipt, including your order number, issue details and photos where possible. Where you are legally entitled to a refund for rejected faulty goods, we will issue it within 14 calendar days of confirming your entitlement. Repairs or replacements may also be available where applicable. Exchanges do not affect your statutory consumer rights.
If you have any questions, please feel free to contact our Customer Service team. We will be happy to assist you.
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