Privacy Policy

At Reinya, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Reinya ("we," "us," or "our") collects, uses, stores, shares, and otherwise processes your personal data when you visit our Website, create an account, make a purchase, contact us, subscribe to our communications, or otherwise use our services.

Please read this Privacy Policy carefully to understand how we handle your personal information and the choices and rights available to you.

1. Personal Data We Collect

Personal data means any information that directly or indirectly identifies you, or that can reasonably be used to identify you.

Depending on how you interact with us, we may collect the following categories of personal data.

Information You Provide to Us

We may collect information that you voluntarily provide when you:

Create or manage an account
Place or manage an order
Contact our Customer Support team
Subscribe to emails, newsletters, or other communications
Participate in surveys, promotions, or marketing campaigns
Submit reviews or feedback
Use live chat or other customer service features
Otherwise communicate with us

This information may include:

Name
Email address
Telephone number
Billing address
Shipping address
Account information
Order and purchase information
Product preferences
Customer service communications
Information required for payment or transaction verification

Information Collected Automatically

When you visit or use our Website, we may automatically collect certain information, including:

IP address
Device type
Device identifiers
Browser type and version
Operating system
Language preferences
Approximate location
Referring website or page
Pages viewed
Products viewed
Links clicked
Shopping cart activity
Date and time of visits
Website interaction and usage information
Diagnostic and performance data

Some of this information may be collected through cookies, pixels, tracking tags, software development kits, and similar technologies.

Information We Receive from Third Parties

We may also receive certain personal information from third-party service providers or business partners, including:

Payment providers
Shipping and logistics providers
Fraud prevention and identity verification providers
Analytics providers
Advertising and marketing partners
E-commerce platforms and technology providers

The information we receive depends on the services provided by the relevant third party and your interaction with those services.

2. How We Use Your Personal Data

We may use your personal data for the following purposes:

Processing and Fulfilling Orders

We may use your information to:

Process payments
Confirm purchases
Process and ship orders
Provide shipping and delivery updates
Process returns, exchanges, and refunds
Communicate with you regarding your order

Where applicable, this processing is necessary to perform our contract with you.

Managing Your Account

We may use your personal information to create, maintain, protect, and manage your Reinya account.

Providing Customer Support

We use your personal information to answer questions, resolve issues, process requests, and provide customer support.

Improving Our Website and Services

We may analyze how customers interact with our Website in order to:

Improve Website performance
Improve navigation and functionality
Develop new products and services
Understand customer preferences
Improve the shopping experience
Conduct research and data analysis

Depending on applicable law and the nature of the processing, we may rely on our legitimate interests or your consent.

Fraud Prevention and Security

We may process personal information to:

Verify transactions
Detect and prevent fraud
Identify suspicious activity
Protect customer accounts
Maintain Website and payment security
Prevent misuse of our services
Establish, exercise, or defend legal claims

Such processing may be based on our legitimate interests and/or legal obligations.

Legal and Regulatory Compliance

We may process and retain relevant information where necessary to comply with applicable laws, regulations, tax obligations, accounting requirements, court orders, government requests, or other legal obligations.

3. Legal Bases for Processing Personal Data

Where the General Data Protection Regulation ("GDPR"), UK GDPR, or similar data protection laws apply, we process your personal data only where we have an appropriate legal basis.

Depending on the circumstances, these legal bases may include:

Performance of a Contract

We may process personal information where necessary to provide the products or services you request, including processing and delivering orders and handling returns or refunds.

Compliance with Legal Obligations

We may process your personal information where necessary to comply with legal, regulatory, tax, accounting, fraud prevention, or other statutory obligations.

Legitimate Interests

We may process your information where reasonably necessary for our legitimate business interests, including:

Operating and improving our Website
Providing customer support
Protecting our business and customers
Preventing fraud
Understanding Website performance
Improving our products and services

Where we rely on legitimate interests, we consider whether those interests are overridden by your fundamental rights and freedoms.

Your Consent

Where required by law, we may rely on your consent for certain activities, including:

Marketing communications
Advertising
Personalized content
Analytics
Non-essential cookies and tracking technologies

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our Website, remember your preferences, understand Website usage, improve our services, and, where permitted by law, provide personalized content or advertising.

The cookies we use may include:

Strictly Necessary Cookies: Required for core Website functions such as security, shopping carts, checkout, and account login.
Functional Cookies: Used to remember your choices and preferences.
Analytics Cookies: Help us understand Website traffic and customer interactions.
Advertising and Marketing Cookies: Used to measure advertising performance or provide more relevant advertising.

Where required by applicable law, we will obtain your consent before placing non-essential cookies or similar tracking technologies on your device.

You may manage or withdraw your cookie preferences through the cookie settings available on our Website.

You may also manage cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

5. Payment Information

Payments made through our Website are processed by third-party payment service providers.

Depending on the payment method you choose, payment providers may collect:

Cardholder name
Payment card information
Billing information
Transaction information
Authentication or payment verification information

We do not directly store complete payment card information on our servers.

Third-party payment providers process your information in accordance with their own privacy policies and applicable laws.

6. How We Share Your Personal Data

We do not sell your personal information in the ordinary sense of selling personal data for monetary compensation.

However, where reasonably necessary to operate our business and provide our services, we may share certain personal information with trusted third parties.

These third parties may include:

Payment Providers

To process and verify payments and refunds.

Shipping and Logistics Providers

To fulfill orders, arrange delivery, provide tracking information, and manage returns.

Website and Technology Providers

Including hosting providers, cloud service providers, e-commerce platforms, IT service providers, and cybersecurity providers.

Customer Service Providers

To assist with customer inquiries, live chat, communications, and other customer support services.

Analytics Providers

To help us understand Website performance and customer interactions.

Advertising and Marketing Providers

Where permitted by law and subject to applicable consent requirements, we may work with email marketing platforms, advertising networks, social media platforms, and similar service providers.

Fraud Prevention and Verification Providers

To prevent fraudulent or unauthorized transactions and protect both our customers and our business.

Professional Advisers

Where reasonably necessary, we may share relevant information with lawyers, accountants, auditors, insurers, consultants, and other professional advisers.

Government or Regulatory Authorities

We may disclose personal information where required by law or where necessary to respond to lawful requests, protect our rights, prevent fraud, or protect the safety and rights of others.

Business Transactions

If Reinya or its operating company is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable data protection laws.

7. International Transfers of Personal Data

Because we operate an international e-commerce business and may work with service providers located in different countries or regions, your personal data may be processed or stored outside your country or region of residence.

This may include transfers of personal data outside the European Economic Area (EEA) or the United Kingdom.

Where applicable data protection laws require safeguards for international transfers, we will take appropriate measures to protect your personal data.

These measures may include:

Transfers to countries or regions recognized as providing an adequate level of data protection
European Commission Standard Contractual Clauses
The UK International Data Transfer Agreement
The UK Addendum to the European Commission Standard Contractual Clauses
Other legally recognized transfer mechanisms

If you would like more information about the safeguards we use for international transfers of personal data, please contact us.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services and comply with legal, tax, accounting, security, and regulatory requirements.

Retention periods may vary depending on the type of data and the purpose for which it is processed.

For example:

Account information may be retained while your account remains active.
Order and transaction records may be retained for the period required by tax, accounting, consumer protection, or other applicable laws.
Customer service communications may be retained for a reasonable period to manage inquiries or disputes.
Fraud prevention and security-related information may be retained where necessary to protect our customers and business.
Marketing information may be retained until you unsubscribe or withdraw the relevant consent, although we may retain limited opt-out records to ensure that your preferences continue to be respected.
Cookie-related information may be retained in accordance with the duration of the relevant cookie or our cookie practices.

When personal information is no longer necessary, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.

9. Marketing Communications

Where permitted by applicable law, we may send you information about:

New products
Promotions
Special offers
Sales
Reinya news
Other marketing content

Where consent is required by law, we will only send such communications after obtaining your appropriate consent.

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our marketing communications or by contacting us.

Even if you opt out of marketing communications, we may still send you non-marketing messages relating to:

Orders
Your account
Payments
Account or transaction security
Customer service requests

10. Personalized Advertising

Where permitted by applicable law and where required after obtaining your consent, we may use certain Website activity information to provide or measure personalized advertising.

This may involve sharing limited device identifiers or Website activity information with advertising platforms or social media partners.

Where consent is legally required, such technologies will not be activated until you have provided the necessary consent.

You may manage your preferences through our cookie settings or privacy settings where available.

11. Automated Decision-Making and Profiling

We may use automated systems to support certain business activities, including:

Fraud detection
Payment risk assessment
Security monitoring
Product recommendations
Marketing personalization

Unless permitted by applicable law and appropriate safeguards are in place, we will not make decisions based solely on automated processing that produce legal effects or similarly significant effects on you.

Where applicable, you may have the right to request human review of certain automated decisions.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

For individuals located in the European Economic Area, the United Kingdom, and other jurisdictions with similar data protection laws, these rights may include:

Right of Access

You may ask whether we process your personal data and request a copy of that data.

Right to Rectification

You may request that inaccurate or incomplete personal information be corrected.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data.

This right is not absolute. We may retain certain information where required or permitted by law.

Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal data.

Right to Data Portability

Where applicable, you may request certain personal data in a structured, commonly used, and machine-readable format, or request that it be transferred to another organization.

Right to Object

Where we process your personal data based on legitimate interests, you may have the right to object in certain circumstances.

You have the right to object at any time to the use of your personal data for direct marketing purposes. If you object to direct marketing, we will stop processing your personal data for that purpose.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Rights Related to Automated Decision-Making

Where applicable, you may have certain rights in relation to decisions made solely through automated processing that significantly affect you.

Right to Lodge a Complaint

You may have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region.

Individuals located in the European Economic Area may contact their local data protection authority.

Individuals located in the United Kingdom may contact the Information Commissioner's Office (ICO).

13. How to Exercise Your Privacy Rights

If you wish to exercise any applicable privacy rights, please contact us at:

Privacy Contact Email: support@reinya.com

Please provide sufficient information for us to understand and process your request.

To protect your personal information from unauthorized access or deletion, we may need to verify your identity before processing certain requests.

Where required by applicable law, we will respond without undue delay and generally within one month of receiving a valid request.

If your request is particularly complex or you have submitted multiple requests, applicable law may permit us to extend the response period. Where required, we will notify you of such an extension.

Generally, you will not be charged for exercising your privacy rights.

However, in limited circumstances permitted by applicable law, such as where a request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to process the request.

14. Requesting Deletion of Your Personal Data

You may request the deletion of personal information associated with you by contacting our Customer Support or Privacy team.

Depending on applicable law and the circumstances, this may include:

Name
Email address
Contact information
Account information
Account preferences
Certain Website activity information
Certain order-related information

We will review your request and process valid deletion requests in accordance with applicable data protection laws.

Please note that certain information cannot always be deleted immediately.

We may retain information where necessary to:

Comply with legal obligations
Meet tax or accounting requirements
Process or document transactions
Resolve disputes
Prevent fraud
Maintain security
Enforce our agreements
Establish, exercise, or defend legal claims

For example, certain order, payment, refund, and transaction records may need to be retained for a legally required period even after you request account or data deletion.

Information that we are no longer required or permitted to retain will be deleted, anonymized, or otherwise securely handled.

15. Security of Your Personal Data

We take reasonable technical and organizational measures designed to help protect your personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

Depending on the nature of the personal information involved, these measures may include encryption, access controls, secure payment processing, system monitoring, and other appropriate security practices.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account login details and passwords confidential.

If you believe that your Reinya account or personal information may have been compromised, please contact us promptly.

16. Children's Privacy

Our Website and services are not specifically directed toward children.

Where applicable law requires parental or guardian consent, we do not knowingly collect personal data from children without obtaining the required consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

17. Third-Party Websites and Services

Our Website may contain links to websites, applications, social media platforms, or other services operated by third parties.

We are not responsible for the privacy practices, content, or security measures of third-party services.

We encourage you to review the privacy policies of any third-party websites or services before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Our Website or services
The technologies we use
Legal or regulatory requirements

If we make changes to this Privacy Policy, we will publish the updated version on this page and revise the Last Updated date at the top of the page.

Where required by law, we may provide additional notice or obtain your consent before material changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed of any updates.

19. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise your privacy rights, please contact us:

Reinya

Privacy Contact Email: support@reinya.com