Shipping
Once your payment has been confirmed, we will process your order within 1–3 business days.
Estimated Delivery Time = Processing Time (1–3 business days) + Shipping Time
Shipping times may vary depending on the destination and the shipping carrier. Under normal circumstances, estimated delivery times are as follows:
- United Kingdom: 6–8 business days
- France: 7–12 business days
- Germany: 7–12 business days
Once your order has been shipped, you will receive tracking information so you can check the delivery status of your package.
Returns & Exchange
A. If you have any concerns regarding the quality of the products you purchased, please contact our Customer Service team via the email address provided on our website within 14 days of receiving your order.
B. Returned or exchanged items must be in their original condition, with all original tags attached. Items must not have been worn, washed, altered, or damaged. Items that do not meet these requirements may not be eligible for return or exchange.Please contact our Customer Service team before returning any item to receive further return instructions.
C. We will respond to your request within 2–3 business days after receiving your email.
D. Customers are responsible for all return and exchange shipping costs.
E. Once your return or exchange request has been approved, we will provide you with the return address and detailed return instructions via email.
F. Returned items typically take 7–15 business days to arrive at our warehouse after shipment. Once the returned items have been received and inspected:
- Exchange orders will be processed and shipped within 3–5 business days.
- Refunds will be issued to your original payment method within approximately 5–7 business days.
G. The 14-day return period is primarily intended for defective or damaged items. If you receive an item with a quality issue, please contact us as soon as possible. We will work with you to provide an appropriate solution.
If you have any questions, please feel free to contact our Customer Service team. We will be happy to assist you.
Email:
support@reinya.com
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