Shipping Information
We will process your order as quickly as possible and arrange shipment promptly. Delivery times may vary depending on the destination and the requirements of different shipping carriers. Under normal circumstances, the estimated delivery times are as follows:
- United Kingdom: 6–11 business days
- France: 7–15 business days
- Germany: 7–15 business days
Once your order has been shipped, we will provide you with tracking information so that you can check the delivery status of your package. If you have any questions, please feel free to contact our Customer Service team. We will be happy to assist you as soon as possible.
【United Kingdom】
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Royal Mail | Estimated delivery within 6–11 business days | US$15.00 per order |
* Free shipping on orders of 2 items or more.
【France】
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Colissimo | Estimated delivery within 7–15 business days | US$15.00 per order |
* Free shipping on orders of 2 items or more.
【Germany】
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| DHL Paket | Estimated delivery within 7–15 business days | US$15.00 per order |
* Free shipping on orders of 2 items or more.
* Free shipping promotions may be updated from time to time. Please refer to the promotions currently displayed on our website for the latest eligibility requirements.
* Actual delivery dates may be affected by external factors such as flight schedules, weather conditions, customs clearance, and other circumstances beyond our control. Please refer to your tracking information for the most accurate delivery updates. The actual delivery time is subject to the information provided by the shipping carrier.
* If your package has not arrived, or if the tracking information shows that your package has been delivered but you have not received it, please contact our Customer Service team within 30 days of the order date for verification. For any other order, product, or shipping-related issues, please contact Customer Service within 7 days of the order date.
Track Your Order
Royal Mail:https://www.royalmail.com/track-your-item
DHL Paket：https://www.dhl.com/de-de/home.html
Colissimo：https://www.laposte.fr/outils/track-a-parcel
Contact Us
Email: support@reinya.com
Contact us via Messenger: https://m.me/117769971292101
Customer Service Hours: Monday to Sunday, 09:30–18:00
Closed on public holidays.